At Amy Cottrell, we want you to love our garments for a long time, and fit is important to us. If you are unsure about the sizing of an item, please do not hesitate to email our team before buying.
If you receive a garment and it isn’t quite right, we offer a return of the item at the expense of the buyer. The buyer will then have the option to exchange or receive an in-store credit at the same value.
If you wish to return an item, you must notify our team within 48 hours of receiving your order. The item must then be posted to us within 7 days of receiving the order. Any returns posted after this time will not be accepted. Contact our team at firstname.lastname@example.org and include your order number and a description about why you wish to return the item.
We advise customers to send returns by a registered form of Australia Post (Registered Post or Express Post) and keep your ‘Tracking Number’.
Please note: we do not accept returns on items that are worn, altered, washed, or damaged even with all tags in place. Please try on your purchases for size and fit in a clean indoor environment, please take care to ensure clothing does not make contact with any makeup. We cannot accept any returned items that have been marked or damaged.
We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by Amy Cottrell only in the case of damaged, faulty, or incorrectly supplied goods.
Once returned items have been received, they will undergo a quality review and when cleared, you will either be sent your new items or your in-store credits.
We thoroughly check all items to ensure they are in perfect condition before shipping, and each garment is packed carefully. However, we advise customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging.
Please Return to:
PO Box 304
Gol Gol NSW 2738